October Release General Announcement
We’ve been on an incredible journey of expansion and change over the last eight years with Blackthorn Events. It’s a natural step for businesses like ours, as we scale, to continually update and enhance our infrastructure. This ensures we’re always equipped to manage increased complexity and volume, ensuring you, our valued customers and partners, receive the seamless service you’ve come to expect.
Transparency is fundamental to our values, and in the spirit of openness, we are providing you with detailed information about the recent challenges we’ve encountered, our strategies for addressing them, and an estimated timeline for resolution. Follow this link to learn more about our infrastructure enhancements.
Minor Update Release Notes
Blackthorn Payments
Payment Gateway Object Update
The following fields were added to the Payment Gateway object.
- SPREEDLY ENHANCEMENT: The reattempt logic for failed transactions processed via Spreedly is now supported. This logic schedules and tracks reattempted Transactions and triggers customizable actions based on the reattempt number.
- SPREEDLY ENHANCEMENT: Payment Methods created with a Spreedly gateway will now appear on the Spreedly Dashboard.
Blackthorn Customer Support Notes
New Self Service Subscription! Increase your licenses in the Blackthorn Community, even if you require a PO.
Need to add a few more licenses to your existing subscription quickly, but require a PO for every purchase? You can now add and pay for them via the Blackthorn Community. Simply log into community.blackthorn.io and look for the subscriptions tab.
Blackthorn News & Events
Introducing Storefront E-Commerce
Storefront is a Salesforce-native digital eCommerce application designed to sell digital goods, services, donations, and course enrollments. It provides all the necessary tools to manage one or more customizable stores built on Salesforce, leveraging the existing security infrastructure for every transaction.
Click to learn more about this new product!
100 Days of Features: Blackthorn Payments, Messaging, and Compliance for Customer Support
Watch and listen as Blackthorn CEO, Chris Federspiel presents a brief overview of features in the Blackthorn Payments, Messaging, and Compliance Apps.
Thank you customers! You allow us to give back
Blackthorn is delighted to support the efforts of Watsi…
Watsi is a nonprofit organization that uses technology to make healthcare accessible to everyone, particularly those in developing countries who do not have access to affordable medical care. The organization’s mission is to fight the traditionally high costs of healthcare by working with doctors, providers, and payors to donate their time, research, materials, and equipment to reduce overhead.
Watsi offers a crowdfunding platform that allows donors to make direct, personal connections with their beneficiaries and donate as little as $5 or as much as they want. Watsi offers 100 percent of the donations it collects from the crowd to the person in need, specifically to fund their medical treatments. For every dollar given, Watsi aims to provide healthcare to those who need it.
Dreamforce VIPs, We'd Love Your Feedback
Blackthorn Engagement Suite VIP Survey
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Customer Survey
Partner Survey
A G2 Review Can Get You $25 on Amazon!
We’d Love Your Kind Review
Want to get that special Halloween outfit? Or, get ahead on your holiday shopping? Just go to G2 and give us your glowing review, even if you’re in it for the money 😉
Blackthorn is Expanding - Sort Of
Congratulations Adam!
We’re celebrating a new addition to Blackthorn! Baby Safira was born in September to Blackthorn teammate, Adam, our one and only Director of Support!
